FloridaSmart.com (FLORIDASMART) and Partner Websites are accessible worldwide to anyone with access to the Internet.
Other than as described in this Policy, we will not give any information about you to others without your express permission.
Information Collection and Use
FLORIDASMART Sites use forms in which you give us contact information (including your name, address, telephone number, and email address) so you can place orders, request information and support, and make product suggestions, submit content including photos, articles and links, participate in forum or add comments to articles or blogs. We receive and store any information you enter on FLORIDASMART Sites or give us in any other way, including through email, telephone, or other communications with our customer service department. If you contact us for support, we will keep an internal record of what support was given.
We use your information to contact you regarding functionality changes to our products, FLORIDASMART Site, new FLORIDASMART services, news and updates, and special offers we think you’ll find valuable. If you would rather not receive this information, please see the “Opt Out” section below on how to change your preferences.
We may also use your information to present a co-branded offer with our partners or affiliates. If we collect information from you in connection with a co-branded offer, it will be clear at the point of collection who is collecting the information and whose privacy statement applies.
We use information gathered about you from Site statistics (for example, your IP address) to help diagnose problems with our server, and to administer our FLORIDASMART Sites. We also gather broad demographic information from this data to help us improve our FLORIDASMART Sites and make your browsing and purchasing experience more enjoyable. This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on our system.
FLORIDASMART Sites also contains links to other websites. Unfortunately, FLORIDASMART has no control and is not responsible for the privacy practices or the content of such sites.
You may opt out of receiving emails we generate that includes news, updates, services, offers and more, at any time. Note that by opting out, you may still receive emails regarding your account. If you have submitted content, you may still receive emails regarding your content.
FLORIDASMART Sites have security measures in place to protect against the loss, misuse or alteration of the information under our control. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
We use emails to communicate with you, to confirm your placed orders, and to send information that you have requested. We also provide email links, as on our “Contact Us” page, to allow you to contact us directly. We strive to promptly reply to your messages.
The information you send to us may be stored and used to improve FLORIDASMART Site and our products and services, or it may be reviewed and discarded.
Third Party Service Providers
We may at times provide information about you to third parties to provide various services on our behalf, such as processing credit card payments, serving advertisements, conducting contests or surveys, performing analyses of our products or customer demographics, shipping of goods or services, and customer relationship management. We will only share information about you that is necessary for the third party to provide the requested service. These companies are prohibited from retaining, sharing, storing or using your personally identifiable information for any secondary purposes.
In the event that we use third party advertising companies to serve ads on our behalf, these companies may employ cookies and action tags (also known as single pixel GIF or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. If you would like more information about this practice and your choices, click here.
Facebook and Other Social Media
If you connect our services to your Facebook account or other Social Media account, we may automatically collect certain information, such as your name, picture, and email address. We will use all information available through Facebook or other Social Sites in accordance with their policies and the preferences you selected on those accounts.
We use a tool called “Google Analytics” to collect information about use of FLORIDASMART Sites, such as how often users visit the FLORIDASMART Sites, what pages they visit when they do so, and what other sites they used prior to coming to FLORIDASMART Site. Google Analytics collects only the IP address assigned to you on the date you visit FLORIDASMART Site, rather than your name or other identifying information.
Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit FLORIDASMART Site. This cookie cannot be used by anyone but Google, Inc. The information generated by the cookie will be transmitted to and stored by Google on servers in the United States.
We use the information received from Google Analytics only to improve services on FLORIDASMART Site. We do not combine the information collected through the use of Google Analytics with personally identifiable information.
Supplementation of Information
In order to provide certain services to you, we may on occasion supplement the personally identifiable information you submit to us with information from third party sources (e.g., information from our strategic partners, service providers, or the United States Postal Service). We do this to enhance our ability to serve you, to tailor our products and services to you, and to offer you opportunities to purchase products or services that we believe may be of interest to you.
From time-to-time, we may provide you with the opportunity to participate in contests or surveys. If you choose to participate, we may request certain personally identifiable information from you. Participation in these contests or surveys is completely voluntary and you therefore have a choice whether or not to disclose the requested information. The requested information typically includes contact information (such as name and address), and demographic information (such as zip code and age level – note that you must be 18 or above to enter). We use this information to notify contest winners and award prizes, to monitor site traffic, and to personalize FLORIDASMART Site.
We may use a third party service provider to conduct these surveys or contests. When we do, that company will be prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
FLORIDASMART may display targeted offers to our customers based on the products currently owned by the customer. These offers will display as varying product banners. There is no personal or geolocation information collected within these product banners to build a profile about your activities or that is shared with third party advertising companies.
What Happens to my Personally Identifiable Information if I Terminate my Account?
When your FLORIDASMART account is cancelled (either voluntarily or involuntarily) all of your personally identifiable information is placed in “deactivated” status on our relevant FLORIDASMART databases. However, deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information as necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements.
Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical. We will also share your information to the extent necessary to comply with ICANN’s rules, regulations and policies.
To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.
Changes in Our Practices
If we make material changes to this Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes.